DISCLOSES IT IS AI, IN THE FIRST BREATH
DAISY · AI RECEPTIONISTThank you for calling Alterra Landscape Design. I am Daisy, the AI receptionist, which means I never lose a note, forget a detail, or need a coffee break. Tell me a little about your project, and I will make sure our creative team has everything they need to get the ball rolling.
CALLERMy backyard needs a makeover.
DAISYThat sounds exciting! We would love to help transform your backyard. Could I start by getting your full name?
CALLERWilliam. [spells his last name]
VERIFIES EVERY DETAIL BEFORE MOVING ON
DAISYThank you, William! Just to confirm, your last name is spelled [letter by letter], correct?
CALLERYes.
DAISYGreat, thank you! Could I get your preferred phone number next?
CALLER[gives his phone number]
DAISYGot it! [reads it back], correct?
CALLERYes.
DAISYPerfect, thank you! Could I also get your preferred email address?
CALLER[spells his email address]
DAISYThank you! Just to confirm, [reads it back letter by letter], correct?
CALLERCorrect.
DAISYPerfect! Could you let me know the city and zip code where your project is located?
CALLER[gives the project city and zip]
DAISYThank you! Just to confirm, your project is located in [reads it back], correct?
CALLERCorrect.
CAPTURES THE FULL SCOPE, UNPROMPTED DETAIL BY DETAIL
DAISYGreat! Could you share what areas of your backyard you would like us to focus on? For example, specific features or sections you would like to enhance?
CALLERFour hundred and fifty square feet. Concrete removal, tree and shrub removal, decomposed granite, flagstone walkway.
DAISYThank you for sharing those details! It sounds like a fantastic project. Could you let me know what style you prefer for your backyard? For example, rustic, contemporary, casual, or something else?
CALLERBasic.
DAISYGot it, keeping it simple and functional with a basic style. When would you like to get started on this project?
CALLERBy next week.
QUALIFIES THE JOB: TIMELINE, BUDGET, AND SOURCE
DAISYUnderstood! You are looking to get started by next week. Lastly, what is your budget range for this project? We do not need a specific number, just a range to help us tailor the design to your needs.
CALLERBetween three thousand and five thousand dollars.
DAISYThank you for sharing that! A budget range of $3,000 to $5,000 will help us tailor the design to your needs. How did you hear about us? For example, Google, Houzz, or another source?
CALLERGoogle.
DAISYThank you! Let me quickly confirm the details I have so far: your name, phone number, and email [confirmed above]; the project location [confirmed]; a 450 square foot backyard including concrete removal, tree and shrub removal, decomposed granite, and a flagstone walkway; a basic style; starting by next week; a budget range of $3,000 to $5,000; and you found us through Google. Is all of that correct?
THE MOMENT THAT MATTERS: SOMETHING IS WRONG
CALLEREmail is incorrect.
DAISYThank you for catching that! Could you please confirm your correct email address?
CALLER[spells it again]
DAISYThank you for confirming! Just to double-check, [reads it back], correct?
CALLERCorrect.
WARM HANDOFF TO A HUMAN, BY NAME
DAISYPerfect, thank you! Now that everything is confirmed, I will make sure our team has all the details about your project. Jeffery Riddle will reach out to you soon to discuss the next steps. Is there anything else I can assist you with today?
CALLERNo, ma'am.
DAISYThank you for calling Alterra Landscape Design, William! Have a wonderful day, and we look forward to helping with your backyard transformation!