Ascend Answer Customer Agreement

Last updated: September 27, 2026

Provider: Bellingham SEO (“Bellingham SEO,” “we,” “us,” or “our”)
Customer: The person or business identified at checkout (“Customer,” “you,” or “your”)
Effective date: The date we accept your first successful payment.

Ascend AI Solutions is a trade name of Bellingham SEO LLC.

1. Services and order

This agreement governs the Ascend Answer service identified in your checkout or order summary. The selected plan, recurring price, one-time setup fee, included features, and applicable taxes shown at checkout are incorporated into this agreement. Ascend Answer is an AI-assisted telephone answering and workflow service. Only the features shown in the selected plan or separately agreed in writing are included.

2. Plans and fees

Essentials

• $497 per month.
• $497 one-time White-glove setup and onboarding fee.
• Initial subtotal: $994 before applicable taxes.
• One-time $50 starter usage credit, described as approximately 60 average five-minute calls. Actual usage is measured in minutes.

Revenue Engine

• $997 per month.
• $997 one-time White-glove setup and onboarding fee.
• Initial subtotal: $1,994 before applicable taxes.
• One-time $100 starter usage credit, described as approximately 120 average five-minute calls. Actual usage is measured in minutes.
• One dedicated one-hour onboarding and training session.

3. White-glove setup and onboarding

Setup begins after the first successful payment and includes the configuration, testing, and guided onboarding stated for the selected plan. The setup fee becomes nonrefundable once implementation begins, meaning when we start configuring the account, call flow, integrations, automations, or other plan-specific implementation. Work outside the selected plan may require a separate written scope and fee.

4. Voice usage

Voice usage is separate from the subscription and is charged at $0.16 per minute unless otherwise agreed in writing. Actual charges are based on the provider’s usage records and billing increments. The Customer will connect its own payment card for usage charges during onboarding; Bellingham SEO may assist securely but will not retain full card details. Starter credits are one-time onboarding credits, not monthly allowances, have no cash value, and are not refundable.

5. Recurring billing and taxes

The subscription renews automatically each month until canceled. You authorize the initial charge and recurring monthly charges for the selected plan, applicable taxes, and separately authorized usage. Applicable taxes are added where required and may depend on the service address.

6. Cancellation

You may cancel at any time by emailing support@bellinghamseo.org from an authorized account contact. No telephone call, retention conversation, or explanation is required. We may ask only for information reasonably needed to identify and secure the account. A cancellation request is effective when received, and we will send written confirmation. To avoid the next monthly charge, submit the request before that renewal is processed. Service continues through the paid period unless suspended earlier for misuse, security, legal, or nonpayment reasons.

At the end of the paid period, we will pause the subaccount and take reasonable steps to stop connected voice usage. Usage incurred before service stops remains payable.

7. Refunds

Monthly subscription fees are not prorated or refunded after a billing period begins. The setup fee is nonrefundable once implementation begins. We will correct billing errors and provide any refund required by law.

8. Customer responsibilities

The Customer will provide accurate information, instructions, routing details, authorized contacts, and timely approvals. The Customer is responsible for its scripts, claims, offers, instructions, and notices or consents required for call recording, automated calls, messages, privacy, and data processing. The service may not be used for unlawful, fraudulent, deceptive, abusive, emergency-dispatch, or rights-infringing activity.

9. Service limitations

AI-generated conversations may be inaccurate, incomplete, delayed, or misunderstood. Ascend Answer is not an emergency service and must not replace professional emergency response. We do not guarantee that every call will be answered, routed, transcribed, or converted into a lead, appointment, sale, or other result.

10. Suspension and nonpayment

We may pause or suspend service for overdue amounts, failed payment methods, unlawful or abusive use, security risk, material breach, or activity that threatens the service or another party. Suspension does not erase charges already incurred.

11. Data and privacy

The Customer authorizes Bellingham SEO and service providers needed to deliver Ascend Answer to process call, contact, configuration, and usage data for delivery, support, security, billing, and improvement. The Customer remains responsible for required caller notices and consents.

12. Support and changes

Support and cancellation notices may be sent to support@bellinghamseo.org. We will give at least 30 days’ advance written notice of a material price increase or other materially adverse change, effective no earlier than a later renewal. You may cancel before the change takes effect.

13. Confidentiality

Each party will use reasonable care to protect the other’s nonpublic business, technical, and customer information and use it only to perform or receive the service. This does not cover information lawfully public, already known, independently developed, or received without restriction.

14. Intellectual property and account data

Bellingham SEO and its licensors retain the platform, software, templates, methods, documentation, and pre-existing materials. The Customer retains its trademarks, content, customer information, and supplied materials, and grants a limited license to use them to configure, operate, secure, and support the service. A reasonable export of available Customer data may be requested within 30 days after termination, subject to platform limits and legal retention duties.

15. Warranties and disclaimers

Each party represents it has authority to enter this agreement. We will perform setup and support professionally. Otherwise, to the maximum extent permitted by law, the service is provided “as is” and “as available,” without implied warranties of merchantability, fitness, title, or noninfringement.

16. Limitation of liability

To the maximum extent permitted by law, neither party is liable for indirect, special, incidental, punitive, or consequential damages or lost profits, revenue, goodwill, or data. Except for amounts owed, intellectual-property misuse, confidentiality, indemnity, fraud, gross negligence, willful misconduct, or nonwaivable liability, each party’s aggregate liability will not exceed fees paid or payable during the three months before the event giving rise to the claim.

17. Indemnification

The Customer will defend and indemnify Bellingham SEO against third-party claims arising from the Customer’s unlawful content, scripts, instructions, recording practices, claims, misuse, or violation of law or third-party rights. This does not cover Bellingham SEO’s gross negligence or willful misconduct.

18. Force majeure

Neither party is responsible for delay or failure caused by events beyond reasonable control, including carrier, internet, platform, utility, government, labor, disaster, war, or terrorism events. Amounts owed for service already provided remain payable.

19. Governing law and disputes

Washington law governs. Before suit, the parties will attempt in good faith for 30 days to resolve a dispute through written notice and direct discussion. Unless law requires otherwise, state and federal courts in Whatcom County, Washington have exclusive jurisdiction. Either party may seek urgent injunctive relief to protect confidentiality, intellectual property, security, or account access.

20. General

Assignment requires consent except for a merger, reorganization, sale of substantially all assets, or affiliate assignment where the assignee accepts this agreement. Unenforceable terms will be narrowed only as necessary. Waivers must be written. This agreement, checkout/order summary, plan description, and signed statement of work form the entire agreement. A signed statement of work controls conflicts, then the checkout/order summary, this agreement, and marketing materials.

Electronic acceptance by an unchecked checkbox affirmatively selected at checkout has the effect of a signature. We will retain the accepted agreement version, timestamp, customer identity, and transaction record.

Checkout acceptance

I agree to the Ascend Answer Customer Agreement and authorize the initial charge, recurring monthly subscription, applicable taxes, and separate usage charges. The service renews monthly until canceled. I may cancel at any time by emailing support@bellinghamseo.org; cancellation stops the next unprocessed renewal. Monthly fees are not prorated, and setup becomes nonrefundable once implementation begins.